Smart integration of payments and digital identity is leading to new ecosystem models, enabling customers to make better financial decisions and exercise control over their data. Financial services leaders must reevaluate their wallet strategy or risk losing customer primacy and market share.
Payments and digital identity management are becoming intertwined, allowing customers to make payments and share identity credentials through a digital wallet.
The future of digital wallets involves the development of an intelligent, programmable layer that facilitates information exchange and selectively shares necessary identity credentials and payment details.
Unified smart wallets will empower customers to make better financial decisions and have control over the flow of their data.
Gartner, Quick Answer: How Will Digital Wallets Evolve in the Future? Vatsal Sharma, 28 June 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.