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customer engagement

Customer Engagement

Optimise online conversion and increase footfall with targeted digital experiences.

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Use location context to accelerate revenue growth – across all industries

Connect to consumers based on location, proximity and digital fingerprint. Our hyperlocalisation technology enables businesses to efficiently deliver location-relevant consumer journeys through seamless web integration.

Reduce clicks to order and boost sales.

 

Learn More >            Church’s Chicken Case Study >

Drive foot traffic and promote new services.

 

Learn More >            Adidas Case Study >

Deploy targeted offers and improve loyalty.

 

Learn More >

Create new commerce opportunities

hyperlocal-experiences
Hyperlocal Experiences
Maximise effectiveness based on consumer proximity to locations.
mobile-first-technology
Mobile-first Technology
Deliver relevant digital messages based on location, time, weather and more.
proactive-dynamic-platform
Proactive, Dynamic Platform
Efficiently publish high-impact content and updates on your website.
engagement-analytics
Engagement Analytics
Leverage Carat data feeds for real-time, actionable insights.

Optimize conversion, footfall and location-level productivity

Drive more meaningful engagement and revenue by transforming the way you connect with consumers. Measure and monetise per location.

10-30X

Return on investment per year1

35%

Increase in in-store traffic1

400%

Increase in local engagement1

Adidas deploys hyperlocalisation in three countries, increasing online engagement and revenue.

Explore Case Study

Church’s Chicken drives online order conversion to the right restaurant at the right time.

Explore Case Study
adidas/
churchs-chicken-on-carat/

Effectively connect with more consumers

Reach consumers online where they engage with you the most. Quickly deploy and manage hyperlocalised content on your website based on a consumer’s physical location.

promotional-engagement

Promotional Engagement

Promotional Engagement

Drive foot traffic with promotions, incentives, offers, and events.

purchasing-engagement

Purchasing Engagement

Purchasing Engagement

Inform consumers about local inventory/menus, delivery, and pickup.

customer-service

Customer Service Engagement

Customer Service Engagement

Educate consumers on scheduling, order status, and safety protocol.

Innovative and transformative experiences across industries

QSR & Restaurant Journeys

Drive click compression and incremental orders by expanding and strengthening engagement with diners. Consumer benefits:

  • Easily order from nearby restaurants
  • Access promotions and local menu items
  • Make reservations, get order status
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QSR-restaurant-journeys

Retail Journeys

Grow omnichannel sales by order status shopper experiences that blend store and online channels. Consumer benefits:

  • Learn about services at local stores
  • Access local promotions and deals
  • Schedule appointments, loyalty sign ups
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retail-journeys

Grocery Journeys

Power revenue and loyalty by increasing consumer awareness of new services you have implemented. Consumer benefits:

  • Order groceries online for delivery or collection
  • Access weekly special buys
  • Learn about promotions and services
Learn More
grocery-journeys

Powering 30 million unique, hyperlocal experiences daily

M.A.C Cosmetics

1500+ stores

 

Deployment in: North America

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adidas

900 stores

 

Deployment in: North America, France, Germany

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AVEDA Cosmetics

1500+ stores

 

Deployment in: North America

Watch Demo

Church’s Chicken

1500 restaurants

 

Deployment in: North America

Watch Demo

Pizza Ranch

250+ restaurants

 

Deployment in: North America

Watch Demo

Sunbelt Rentals

900+ stores

 

Deployment in: North America

Watch Demo

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Our sales team is available to answer any of your questions at a time that works best for you.
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Ideas and inspiration

To Effectively Personalize, Business Musts Fist Learn to Localize

Consumer Engagement

To Effectively Personalise, Businesses Must First Learn to Localise

Driving Commerce Beyond the Buy Button

Consumer Engagement

Driving Commerce Beyond the Buy Button

3 Ways Grocers Can Unlock New Value in a Digitally Driven world

Consumer Engagement

3 Ways Grocers Can Unlock New Value in a Digitally Driven world

    Source: 1) Based on actual results

Explore Carat Solutions

  • Omnichannel Commerce
  • Global Currency
  • Payment Methods
  • Payment Acceptance
  • Payment Optimisation
  • Encryption & Tokenization
  • Customer Engagement
  • Fraud Mitigation
  • Reporting & Analytics
  • Facebook
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© 2022 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv and Carat are trading names, trademarks, registered trademarks, service marks or registered service marks of Fiserv, Inc. or its affiliates. All trademarks referenced here are the property of the respective owners. First Data Merchant Services LLC is a registered ISO of Wells Fargo Bank, N.A, Concord, CA; Deutsche Bank G, New York, NY; BBVA USA, Birmingham, AL; MVB Bank, Fairmont, WV; and Pathward, N.A, Sioux Falls, SD. Outside of the US, Carat may be provided by Fiserv affiliates and/or financial service providers in the applicable region. Carat solution availability and functionality may vary by region. Contact us for further information.

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