Optimising The Consumer Payment Experience Across All Channels
Businesses In APAC Seek Competitive Advantage Through Omnichannel Payment Optimisation
- Consumers want to pay their preferred way – they’re looking for fast (66%) and convenient (83%) payment experiences across payment channels, anywhere, anyway and at anytime.
- 53% of businesses believe omnichannel capabilities - secure and frictionless payment options across integrated channels - are imperative to adequately compete against competitors and meet customer expectations.
- The top priorities for businesses in the next 12 months are focused on improving data security when processing payments (44%), better compliance with regulations and requirements (40%), and improving fraud detection and mitigation (37%).
Forrester research commissioned by Fiserv explores evolving consumer needs, and what it takes from an approach, practices, and capabilities standpoint for businesses to truly optimise customer engagement with omnichannel capabilities. A comprehensive analysis of survey results of 300 business decision-makers - and 600 consumers in Australia, Hong Kong, India, Korea, Malaysia and Singapore. |
Carat is the unified, simple, global operating system that enables payments anywhere, anytime and optimizes commerce across channels, in ways that create new customer experiences. Learn more. |
Contact Us
By submitting this form you agree and accept that Fiserv sales & marketing team may send you communications from time to time or contact you in accordance with the terms of Fiserv’s Privacy Policy.